My translation was rejected because of the language direction on the stamp — what does that mean?
NAATI credentials are directional, for example Thai into English. A one-direction holder cannot certify work in the reverse direction, so if the job does not match the direction printed on the stamp, the authority has grounds to reject it outright.
In-depth Answer
This trips people up most often with documents issued in Australia that must then be used in Thailand — a state-issued status certificate, say, that needs a Thai version for a district office.
If the translator holds only Thai into English, an English into Thai job falls outside that credential.
To avoid it, state the source and target language clearly when you order, then ask to see a sample stamp and confirm the printed direction.
Where both directions are needed, the provider must assign two practitioners or one who holds both.
Once a document has been rejected on this ground, the fix is a fresh translation by a correctly credentialled practitioner; you cannot patch it by appending another declaration to the old file.
Related questions
Documents most Australia visa applicants translate into English
Pick the document and the hub nearest you — MoJ-sworn + MFA-stamped here, then layered with the NAATI seal for use in Australia.
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