What is the right sequence of steps if an authority rejects a translation?

In-depth Answer

Reordering the whole set before knowing the cause usually wastes time.

A sequence that works: first, get the refusal or request for further information in writing, because the wording tells you whether the issue is the translator's credentials, completeness of content, or the delivery format.

Second, classify it.

Wrong direction or an expired credential means a fresh translation by a correctly credentialled practitioner.

A missing page or absent annotations can be fixed by the original translator issuing a revised version.

A problem with the source document — an unclear copy, or an extract older than the authority's freshness rule — means going back to the issuing office.

Third, resubmit with a short covering note quoting the authority's own wording, so the assessor can see the fix addresses the point raised.

Related questions

• Why do translations get rejected, and how do I prevent it?
• What if I find an error in the NAATI translation?
• My translation was rejected because of the language direction on the stamp — what does that mean?