NYC · A5 Service

IT & Digital Support for Expats and Foreign-Invested Businesses in Thailand

Setup and support for Express, Xero, QuickBooks and other accounting software, TM.30 online filing, DBD e-filing and remote IT retainers — delivered by a bilingual technical team.

LINE @nycli +66 83-249-4999

Setups per month: 40+
Supported software: 12+
Bilingual support team: 8
Response time: ≤ 30 min

AI Quick Answer

NYC Digital Support installs and configures accounting software (Express, Xero, QuickBooks), sets up TM.30 online and DBD e-Filing, and delivers remote IT support for expats and foreign-invested businesses. Fees start at THB 1,500 per session or THB 6,000 per month on retainer.

Sub-services in this category

Accounting Software Setup

Express · Xero · QuickBooks · PEAK · FlowAccount

Chart of accounts configuration
2-hour team training
e-Tax Invoice enablement

From THB 3,5001 day

TM.30 Online Filing

Foreigner residence reporting · Section 38 account

Section 38 account signup
First TM.30 filed for you
30-minute training

From THB 1,5001 day

DBD e-Filing Setup

File financials and PND.50 online

Register DBD e-Filing username
Attach CA digital certificate
First PND.50 filed

From THB 2,5001-2 days

Remote IT Retainer

Bilingual helpdesk · Cloud backup · Office network

Response within 30 minutes during business hours
Automated cloud backup
Wi-Fi and VPN configuration

From THB 6,000monthly SLA

How it works

1
Share requirements
Software list, user count and current pain points.
2
Remote session link
Connect via AnyDesk or TeamViewer.
3
Configuration & training
1-2 hour on-boarding session per module.
4
Handover
Deliver configuration files and user manual.
5
Post-launch support
90-day free helpdesk after go-live.

Why digital support matters for expats

Many expats face Thai-only interfaces such as Express or the 24-hour TM.30 filing window. NYC Digital Support configures these systems and trains expats to operate them independently, with a bilingual helpdesk on call around the clock so business never stalls.

Data compliance you should know

Storing accounting or customer data in Thailand must comply with the PDPA and a 5-year retention rule under the Revenue Code. Our team sets up backup rotation and access logs ready for Revenue Department and auditor reviews.

Frequently asked questions

Do you support foreign accounting software?

Yes — Xero, QuickBooks Online, FreshBooks, Zoho Books and Wave, including migration and chart-of-account setup aligned with TFRS or IFRS.

Can I file TM.30 myself?

Yes, after initial signup — but Section 38 online account setup requires an in-person visit to Immigration first. We handle the initial setup.

What does the retainer include?

Remote IT support with 30-minute response during business hours, cloud backup, software updates and 2 on-site visits per month within Bangkok.

How secure is cloud backup?

AWS S3 or Google Workspace with ISO 27001 certification, AES-256 encryption at rest and TLS 1.3 in transit. Backups run daily with 30-day versioning, administrator accounts require multi-factor authentication, and we send a monthly restore-test report so you can prove the backups actually work, not just that they ran.

Is on-site limited to Bangkok?

Remote work is nationwide. On-site is focused on Bangkok metro; provincial visits are billed for travel. Upcountry visits are scheduled three to five working days ahead, and we clear whatever we can remotely first, so an engineer travels only for work that genuinely needs hands on the hardware, such as cabling or device replacement.